tag:blogger.com,1999:blog-431464929360500634.post9010606361256438934..comments2023-04-25T11:17:23.816-04:00Comments on Many Things: Many Bugs in Microsoft Technical DocumentationAnonymoushttp://www.blogger.com/profile/06897780543692555118noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-431464929360500634.post-54668573441292666932009-01-24T11:55:00.000-05:002009-01-24T11:55:00.000-05:00Heh, I'm not sure Microsoft is redeemable. They ac...Heh, I'm not sure Microsoft is redeemable. They act exactly like a monopoly, i.e., they don't give a shit about their customers. The latest version of Word is a great example: launching an entirely new interface and program redesign without any documentation at all, leaving power users completely befuddled as menu tabs and items disappeared or were reshuffled and capabilities disappeared. WTF? And who would guess (because that's the only way to find out) that the basic start menu is hidden in the program logo? <BR/><BR/>Then there's their customer service. When the new version of IE made my computer crash about ever 15 minutes, their response to the problem was days in coming. By that time, I'd switched to Firefox.<BR/><BR/>And that lack of documentation of which you speak, that's a huge problem. And if what's there is that buggy? Not much good, is it? <BR/><BR/>I think they should hire you too. :^)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-431464929360500634.post-33965627448706281692009-01-24T07:01:00.000-05:002009-01-24T07:01:00.000-05:00Anyone who has spent an hour trying to figure out ...Anyone who has spent an hour trying to figure out how to find the right info in the help menu should know the value of technical writers.<BR/><BR/>Did you see that Google is telling Wall Street to suck it and they've vowed to not lay people off? I would love to see more companies doing this.lisahgoldenhttps://www.blogger.com/profile/11158660223296807317noreply@blogger.com